Application Support - Technology BCM Coordinator
Company: Sumitomo Mitsui Banking Corporation (SMBC)
Location: Jersey City
Posted on: October 12, 2024
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Job Description:
SMBC Group is a top-tier global financial group. Headquartered
in Tokyo and with a 400-year history, SMBC Group offers a diverse
range of financial services, including banking, leasing,
securities, credit cards, and consumer finance. The Group has more
than 130 offices and 80,000 employees worldwide in nearly 40
countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the
holding company of SMBC Group, which is one of the three largest
banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya,
and New York (NYSE: SMFG) stock exchanges.In the Americas, SMBC
Group has a presence in the US, Canada, Mexico, Brazil, Chile,
Colombia, and Peru. Backed by the capital strength of SMBC Group
and the value of its relationships in Asia, the Group offers a
range of commercial and investment banking services to its
corporate, institutional, and municipal clients. It connects a
diverse client base to local markets and the organization's
extensive global network. The Group's operating companies in the
Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko
Securities America, Inc., SMBC Capital Markets, Inc., SMBC
MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco
Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and
Leasing Co., Ltd.The anticipated salary range for this role is
between $153,000.00and $196,000.00. The specific salary offered to
an applicant will be based on their individual qualifications,
experiences, and an analysis of the current compensation paid in
their geography and the market for similar roles at the time of
hire. The role may also be eligible for an annual discretionary
incentive award. In addition to cash compensation, SMBC offers a
competitive portfolio of benefits to its employees.Role
DescriptionSMBC is in process of leading a Digital Transformation
across our Americas Division as we continue to modernize our
technology, focus on our data driven approach, grow and plan for
the future. As a result of this expansion we are seeking an
Application Support Engineer.This person will support applications,
data pipelines and infrastructure for regulatory reports for
derivative trades and collateral management (Rates, FX, Credit,
Equity derivatives).
* Monitor systems to ensure reports are produced on time
accordingly to SLA and manage any disruptions and incidents.
* Correspondingly manage interface with upstream data pipeline.
* Support technical issues requiring in-depth debugging and
expertise in production software applications.
* Train users in need of assistance.
* Perform tests on new application code and application
maintenance. Deploy software upgrades to users.
* Work with peers and other teams to provide 24x6 support coverage,
manage incidents.
* Communicate with business and Sr. management in the event of
incidents. Perform stability analysis to reveal reoccurring issues
and recommend solutions. Conduct periodic meetings of support staff
to discuss incident patterns and identify new policies and
procedures to improve utility or reliability of applications..Role
Objectives* Ensure Regulatory Reports are delivered on time.
* Improve stability of the Regulatory Reporting over time.
* Maintain documentation, runbooks, incident records in compliance
with Audit's requirements.
* Manage relations with corresponding vendors and external
organization to ensure suitable monitoring and response from their
end issues, manage the incident response to service outages.
Analyze impact on regulatory.Qualifications and SkillsRecommended
years of experience: 7+
* 2+ years of professional experience supporting regulatory
reporting.
* Incident management and issue analysis to improve support
procedures and methods.
* Writing back-end queries (Mid-advanced level SQL), programming in
python, Perl, PowerShell scripting languages to support, monitoring
and proactively identify issue.
* Experience in programming languages to enable real-time debugging
of application issues and troubleshooting of code.
* Working understanding of regulatory bodies, reports, derivative
trades, asset classes, experience in financial industry.
* Working with business and all the involved parties in the event
of disruption, to ensure that service is restored in optimal
manner.
* Creating dashboard to monitor system components at a glance and
generate stability reports.Additional RequirementsD&I
CommitmentResponsible for fostering a culture of diversity and
inclusion, holding leaders accountable for creating an inclusive
environment through awareness and practice of equity in recruiting,
developing, and promoting diverse talent.SMBC's employees
participate in a hybrid workforce model that provides employees
with an opportunity to work from home, as well as, from an SMBC
office. SMBC requires that employees live within a reasonable
commuting distance of their office location. Prospective candidates
will learn more about their specific hybrid work schedule during
their interview process.
We are an equal employment opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, gender, national origin, disability
status, protected veteran status or any other characteristic
protected by law. SMBC provides reasonable accommodations for
employees and applicants with disabilities consistent with
applicable law. If you need a reasonable accommodation during the
application process, please let us know at
accommodations@smbcgroup.com.
Keywords: Sumitomo Mitsui Banking Corporation (SMBC), Bloomfield , Application Support - Technology BCM Coordinator, IT / Software / Systems , Jersey City, New Jersey
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