Center Clinical Manager
Company: ChenMed
Location: Philadelphia
Posted on: October 23, 2024
Job Description:
We're unique. - You should be, too.We're changing lives every
day. - For both our patients and our team members. Are you
innovative and entrepreneurial minded? Is your work ethic and
ambition off the charts? - Do you inspire others with your kindness
and joy?We're different than most primary care providers. We're
rapidly expanding and we need great people to join our team.The
Center Clinical Manager (CCM) at our North Philadelphia office is
an active leadership role responsible for the day-to-day management
of back office center operations, which may include but is not
limited to: clinical quality, compliance, human resources, patient
experience and direct team member supervision. The incumbent in
this role oversees the hiring, performance management, training and
day-to-day functions of center team members, including but not
limited to: Care Promoters (all levels), Pharmacy/Medication
Technicians and X-ray Technicians. He/She collaborates with Center
Leadership to design and implement clinical operation strategies
that help the center meet/exceed organizational goals. The Center
Clinical Manager demonstrates thorough knowledge and proficiency in
healthcare data analytics, clinical protocols and leadership to
ensure the center's successful operation.ESSENTIAL JOB
DUTIES/RESPONSIBILITIES:
- Collaborates with Center and Divisional leaders to provide VIP
service to patients, family members and staff.
- In partnership with Center leadership, manages clinical
operations to ensure organizational objectives relative to clinical
performance metrics, growth strategy and membership goals are
regularly met and/or exceeded.
- Ensures proper back office staffing scheduling, approves staff
payroll and PTO, plans for and manages staffing shortages.
- Performs direct patient care duties as/when needed. Patient
care may include all duties roles and responsibilities of a Care
Promoter.
- Uses data analytics and dashboards to assist with the
development and execution of business strategies that increase
revenue and quality ratings (HEDIS/STARS/Clinical Gaps) and support
our core model.
- Develops protocols and procedures to improve staff
productivity. Collaborates with PCPs to coach and manage clinical
staff performance; implements progressive improvement plans and
disciplinary action when needed.
- Manages medical equipment and supply inventory. Ensures
availability and proper preventative maintenance of emergency
equipment. Troubleshoots malfunctions, initiates service and repair
requests and inspects new equipment.
- Ensures key performance targets are met, including but not
limited to: Key Performance Metrics (KPI) metrics, wait times,
patient experience and staff engagement and turnover.
- Leads high quality selection, hiring and on-going training and
education for clinical staff and Pharmacy/Medication Technicians.
Facilitates orientation and onboarding of new clinical team members
ensuring they are fully trained in their duties including
philosophy of care, patient flow and clinical competencies.
- Ensures regulatory compliance with OSHA, HIPAA and other
governing agencies. Enforces clinical and quality standards and
internal audit requirements of ChenMed.
- Completes all required training to dispense medications from
medication room.
- Performs other duties as assigned and modified at manager's
discretion.KNOWLEDGE, SKILLS AND ABILITIES:
- Highly developed healthcare operations and clinical acumen
- Superb knowledge and understanding of general clinical
operations, practices, techniques, medical products, processes and
procedures
- Advanced skill in screening patients, medication
administration, wound care, vital signs, and drawing blood and
other specimens for laboratory work
- Excellent oral and written communication skills
- Excellent leadership, interpersonal and organizational skills.
Able to effectively coach, mentor, inspire and encourage top
performance
- Proven ability to consistently meet and regularly exceed
organizational metrics
- Ability to nurture and maintain high clinical staff engagement
and low turnover
- Ability to effectively collaborate and influence team members,
including PCPs, Providers and Specialists, market/region/division
leaders, center and dyad leaders, nursing staff, and front office
staff
- Capability to effectively resolve problems and achieve team
goals
- Ability to efficiently multi-task, seamlessly shift priorities
and manage multiple projects in tandem. Ability to be and remain
calm and flexible in busy or stressful situations
- Detail-oriented to ensure accuracy of patient care, staff
scheduling and other pertinent duties
- Customer-focused, compassionate and empathetic with our patient
population and their family members
- Proficient in Microsoft Office Suite products including Word,
Excel, PowerPoint and Outlook; competent in other systems required
for the position
- Ability and willingness to travel locally, regionally and/or
nationwide up to 10% of the time
- Spoken and written fluency in English; Bilingual a plus
(Spanish/Creole)
- This job requires use and exercise of independent
judgmentEDUCATION AND EXPERIENCE CRITERIA:
- High school diploma or GED equivalent required
- BA/BS degree in Business or Healthcare Administration or a
healthcare related field preferred
- Active and good standing Licensed Practical Nurse (LPN) in
current state of employment OR a nationally accredited Certified
Medical Assistant required; other clinical licensure/certifications
above the minimum requirement may also be considered
- A minimum of 5 years progressive work experience in a medical
clinic, hospital or similarly regulated healthcare environment
required
- A minimum of 2 years management experience with direct reports
required; in a medical clinic, hospital or similarly regulated
environment strongly preferred
- IV Therapy certification for LPNs where required by State Board
of Nursing
- Basic Life Support (BLS) certification from the American Heart
Association (AMA) or American Red Cross required w/in first 90 days
of employment
- Experience working with geriatric patients is preferred
- EMR system experience a plusWe're ChenMed and we're
transforming healthcare for seniors and changing America's
healthcare for the better. - Family-owned and physician-led, our
unique approach allows us to improve the health and well-being of
the populations we serve. We're growing rapidly as we seek to
rescue more and more seniors from inadequate health care. - ChenMed
is changing lives for the people we serve and the people we hire. -
With great compensation, comprehensive benefits, career development
and advancement opportunities and so much more, our employees enjoy
great work-life balance and opportunities to grow. - Join our team
who make a difference in people's lives every single day.Current
Employee apply Current Contingent Worker please see job aid to
apply
Keywords: ChenMed, Bloomfield , Center Clinical Manager, Executive , Philadelphia, New Jersey
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